1. Personal Data We Collect

Flight Ceylon Tours may collect personal information from customers in order to process bookings, arrange travel services and provide customer support.

The types of personal data we may collect include:

• Identification data
• Contact details
• Travel details
• Payment information
• Special requirements

2. How We Collect Information

We may collect customer information through:

• Company website booking forms
• Email communication
• WhatsApp communication
• Direct customer enquiries
• Booking confirmation forms
• Customer support communication

3. How We Use Customer Information

Customer information is used for purposes including:

• Processing bookings and enquiries
• Preparing travel itineraries
• Coordinating hotels, transport, tours and activities
• Communicating with customers
• Managing payments and confirmations
• Providing customer support
• Meeting legal, safety or emergency requirements

4. How Data Is Stored and Secured

Flight Ceylon Tours takes reasonable steps to protect customer data and uses data protection systems to store and secure personal information.

We aim to prevent unauthorised access, misuse, loss, disclosure or alteration of customer information.

5. Sharing Data with Third Parties

Flight Ceylon Tours may share customer information with third parties only when necessary to complete travel arrangements, process transactions or comply with legal and emergency requirements.

Customer data may be shared with:

• Hotels, airlines, transport providers and tour operators to complete bookings
• Banks and payment gateways to process transactions
• Business partners involved in confirmed travel packages or services
• Legal authorities or emergency services where required
• Other service providers where the customer has agreed through booking forms or terms and conditions

Only the necessary details required for the relevant service will be shared.

6. Customer Rights

Customers may request access to their personal data, ask for corrections or request deletion of their personal information.

Requests can be made through email, website contact forms or customer support.

The request should clearly state:

“Access/correct/delete my personal data”

Flight Ceylon Tours will review such requests and respond according to applicable data protection requirements and operational needs.

7. Updates to This Policy

Flight Ceylon Tours may update these Guest Policies & Terms from time to time. Any updates will be published on this page.

Customers are encouraged to review this page before making a booking.

For questions regarding these terms, cancellations, refunds or privacy matters, please contact Flight Ceylon Tours through our official communication channels.