1. Our Services

Flight Ceylon Tours provides tourism experiences, travel planning services and related arrangements for customers travelling in Sri Lanka and beyond. Our services may include, but are not limited to:

• Tour planning and itinerary arrangements
• Hotel and accommodation coordination
• Transport arrangements
• Guided tours and activities
• Travel experiences and excursions
• Other facilities and planning services required for confirmed travel packages

Flight Ceylon Tours acts as an arranger and intermediary for certain services such as hotels, transport providers, tours, excursions and activities.

2. Booking Confirmation

A booking is considered confirmed once the customer agrees to the package details and completes the required payment or deposit.

A non-refundable deposit of 20% is required to confirm the booking.

Any remaining balance, payment deadlines or additional charges will be communicated to the customer before or during the confirmation process.

3. Customer Responsibilities

Customers are responsible for providing accurate personal details, travel information and any special requirements at the time of booking.

Customers must also ensure that they are fit and able to participate in the selected tours, activities or experiences. Certain activities may involve outdoor, adventure or physical elements, and customers participate at their own risk.

Flight Ceylon Tours may apply limitations or restrictions where required for safety, operational reasons or legal compliance.

4. Age, Safety and Legal Compliance

There are no standard age or location restrictions for all services. However, limitations may be imposed for certain activities, locations or experiences depending on safety requirements, legal regulations or supplier conditions.

Customers are expected to follow all safety instructions, local laws, travel guidelines and activity-specific rules provided by Flight Ceylon Tours, guides, suppliers or third-party service providers.

5. Third-Party Services

Flight Ceylon Tours may arrange services through third-party providers including hotels, airlines, transport providers, tour operators, activity providers and other business partners.

While we carefully coordinate these services, Flight Ceylon Tours is not fully responsible for delays, cancellations, accidents, service failures, losses or issues caused by third-party providers.

The company is responsible only for services it directly controls and only as per the agreed package.

6. Accuracy and Availability

Flight Ceylon Tours aims to provide accurate information regarding tours, itineraries, availability, travel arrangements and service details.

However, availability, schedules, prices and arrangements may be subject to change due to supplier conditions, weather, operational matters, safety concerns, government regulations or circumstances beyond our control.

Any changes, refunds or compensation will be handled according to the company’s terms, cancellation policy and supplier conditions.

7. Liability Limitation

Flight Ceylon Tours is not responsible for delays, cancellations, accidents, injuries, losses, damages or additional expenses caused by third-party service providers, customer actions, weather conditions, force majeure events or circumstances beyond the company’s direct control.

8. Indemnity

Customers agree to protect Flight Ceylon Tours from claims, losses or disputes arising from their participation in tours, activities or travel experiences, except in cases where such claims are caused by proven negligence by the company.

9. Dispute Resolution

In the event of a dispute, both parties agree to first attempt to resolve the matter through direct discussion and negotiation.

If the dispute cannot be resolved through negotiation, it may be referred to mediation or legal action under applicable law.